Privacy Policy

The Frozen Times HVAC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thefrozentimesmiami.com or contact us for HVAC services.

1. Information We Collect

We collect information you voluntarily provide to us when you:

• Fill out our contact or free-quote form (name, email address, phone number, address, and service details)
• Call or email us directly
• Schedule a service appointment
• Sign up for our newsletter or promotional offers

We also automatically collect certain technical information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs and device information
• Cookie data (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide HVAC service quotes
• Schedule and confirm service appointments
• Process payments and manage your account
• Send service reminders and maintenance notifications
• Send promotional offers, discounts, and newsletters (only with your consent)
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations
• Prevent fraudulent activity and enhance site security

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., email platforms, payment processors, scheduling tools), subject to confidentiality agreements.
• Subcontractors: Licensed technicians or partner companies who may assist in delivering HVAC services to you, only as necessary.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: To understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: To deliver relevant advertisements (e.g., Google Ads remarketing).

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link in our emails.
• Data Portability: Request your data in a portable, machine-readable format.

To exercise any of these rights, please contact us at info@thefrozentimesmiami.com.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• info@thefrozentimesmiami.com
• (786) 374-8320